Friends of Upland Animal Shelter

Customer Service Representative

Job Type: Permanent Part-Time Position, 32 Hours Per Week

Pay Rate: Hourly Based on Experience

Location: Upland, CA

Reports to:   Shelter Operations Manager

Friends of Upland Animal Shelter, Inc. is dedicated to helping every adoptable animal at the Upland Animal Shelter find a loving home.  Friends focuses on activities that support and promote the health, well-being, and adoption of homeless pets at the Upland Animal Shelter.

We are seeking qualified individuals to fill positions of Customer Service Representative at our Upland Animal Shelter operation in Upland, CA.

The Customer Service Representative will report to the Lead Customer Service Representative, and will be responsible for customer service, adoption counseling, completing adoptions, and preparing a variety of reports and written materials in support of the organization; coordinates closely with the Animal Care Technicians; assists with care of animals, as needed; coordinates effectively with the City’s Animal Control Division.

The job will be full time, with work hours to be worked between 6 a.m. and 7:30 p.m. daily.

Successful applicants should have the following knowledge, skills and abilities:

Strong customer service orientation, excellent interpersonal and conflict resolution skills; knowledgeable about computer and database management (experience with Chameleon preferred); ability to identify various breeds of dogs, cats, and other domestic animals; understanding of principles of animal behavior and humane care; familiarity with methods and procedures of kennel cleaning and maintenance; ability to create and maintain accurate records; ability to engage in safe work practices; knowledge of occupational hazards and safety practices necessary in the area of animal services; knowledge of safe driving principles and practices. 

Successful applications must be able to:

  • Work with minimal supervision.
  • Work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
  • Establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work.
  • Assist with inquiries from the general public over the telephone and in person at the public counter.
  • Compile fee calculations for adoptions, sales, and animal impound fees; Collect appropriate fees.
  • Complete appropriate paperwork for adoption, redemption, and intake of animals.
  •  Input and maintain accurate computerized records and generate reports.
  • Prepare written materials, as needed.
  • Develop and maintain informational handouts on current fees, new ordinances, and adoptions.
  • Receive, handle, and process domestic, exotic, and wild animals.
  • Perform other related duties as assigned; assist with the release and adoption of animals; microchip animals as required.
  • Assist supervision with ordering and maintaining supplies needed at the shelter.
  • Serve as cashier; handle customer transactions.
  • Perform additional tasks as assigned.

Successful applications must:

  • Have one (1) year of experience working with domestic animals in an animal shelter, veterinary hospital or other related field is preferred.  Previous customer service experience is desirable.  Bilingual in English/Spanish a plus.
  • Pass background check, physical examination, and drug screening.
  • Maintain a California Class C driver’s license with a good driving record.
  • Have a High School Diploma or GED

Are you interested in this job?
Download and complete our Employment Application, then scan and email that along with a resumé and cover letter to:

Call 909-931-4185, Option 4 for further information

Applications are Open Until Filled

Friends of Upland Animal Shelter Inc. is an equal opportunity employer that actively pursues and hires a diverse workforce.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental or physical), gender identity or expression, genetic information, marital status, medical condition, military veteran status, national origin, political affiliation, pregnancy, race, religion or creed, sex, sexual orientation, any other characteristic protected by law, or any other factor that is not related to the job.

It is an objective of Friends of Upland Animal Shelter, Inc. to achieve a drug-free work place. Any applicant selected for employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, Federal and Local governing agencies.

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Contact Us

Friends of Upland Animal Shelter
1275 San Bernardino Road
Upland, CA 91786
Animal Shelter Phone Number: 1-909-931-4185

2nd Chance Thrift Shop
972 W. 9th Street
Upland, CA 91786
Thrift Shop Phone Number: 1-909-920-6020


General Telephone:


Non-Profit Tax Identification #46-2546783

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